Privacy Policy

Effective Date: May 29, 2025

1. Services
We provide residential and commercial cleaning services including deep cleaning, post-construction cleanup, janitorial services, and related work. Scope of services is defined at the time of booking or within a written agreement.

2. Pricing & Payment
- Prices are based on the size, condition, and requested services.
- A deposit may be required to secure a booking.
- Final payment is due upon completion unless otherwise agreed in writing.
- Late payments may incur a 5% fee after 7 days.

3. Cancellation Policy
Cancellations must be made at least 24 hours in advance. Same-day cancellations may result in a fee of up to 50% of the scheduled service.

4. Access Requirements
Clients are responsible for providing access to the property at the scheduled time. Missed appointments due to lack of access may incur a fee.

5. Service Guarantee
We strive for satisfaction and provide quality control. If you are not satisfied with the service, please notify us within 24 hours and we will make reasonable efforts to address concerns.

6. Liability
We are insured and take reasonable care during service. However, we are not liable for:
- Pre-existing damage
- Items not disclosed as fragile
- Normal wear and tear

7. Use of Website
Use of our website is subject to applicable laws and respectful interaction. You may not engage in data scraping, spamming, or other unauthorized uses.

8. Changes to Terms
We may update these terms at any time. Continued use of our services or website indicates acceptance of the revised terms.

Privacy Policy

1. Information We Collect
- Name, email, phone number
- Address and service location details
- Payment information (processed securely via third-party providers)
- Website usage data via cookies and analytics tools

2. How We Use Your Information
- To schedule and provide cleaning services
- To send service updates or promotional offers
- To improve our website and customer experience
- To comply with legal obligations

3. Sharing Your Information
We do not sell your personal information. We may share data with:
- Payment processors (e.g., Wave, Stripe, Zelle)
- Scheduling or communication tools (e.g., ConnectTeam, Google Calendar)
- Legal authorities if required by law

4. Data Security
We implement reasonable security measures to protect your information, including encrypted communication and secure storage.

5. Your Rights
You may request access, correction, or deletion of your personal data by contacting us at figmain@gmail.com.

6. Cookies
Our website may use cookies to enhance your browsing experience. You may disable cookies in your browser settings.

7. Changes to This Policy
We may update this policy occasionally. Changes will be posted on this page with the updated effective date.